Complaints against Licensees (Energy Service Providers)

If you have a complaint about any aspect of a service provided by any licensee, be it a petroleum, renewable energy or electricity service provider, you are advised to lodge your complaint directly with the licensee, in accordance with its complaints handling procedures.

Full details of how you can make a complaint against a licensee are set out in the Energy (Complaints and Disputes Resolution) Regulations, 2012 available on our website or purchased from the Government Printer along Haile Selassie Avenue, Nairobi.

If you have exhausted the licensee’s complaints handling procedures and you remain unsatisfied, you may refer your complaint to the Commission, providing documentary proof of your contact with the licensee.

Click here to submit your complaint

Free Porn